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Find my order

At giftedtoyou we pride ourselves in always providing excellent service. We dispatch gifts the same day by first class Royal Mail, and 99% of the time the parcel will arrive with you the very next day if the order was placed before 2 PM*. In the unlikely event that you do not receive an order, please follow the guide below to find where your order is.

*12 PM for Hamper and Gift Card orders.

Here is how you find out where your order is

Step 1

Go to "Account" at the top right of the store home page. Or enter intro your browser

https://www.giftedtoyou.co.uk/customer/account/

 

Step 2

You will then arrive at "My Dashboard"

You can see a list of recent orders and this will show you:

The order number, the date of order, who the order is being shipped to, the order value and the status of the order. You can review the order, or reorder if for any reason that the order has been cancelled.

 

Step 3

If you click "View Order" you can see your order in detail and review  the status.

You may see any of the following status codes:

  • Processing - this means your order has been received and is being processed
  • Dispatched - this means your order has been assembled is awaiting dispatch on the same day
  • Delivered - this code only applies to flowers, wine and hampers and means that the courier could not deliver it. Please get in touch with the courier to rearrange delivery.
  • Cancelled - this means that you have cancelled the order for some reason
  • Payment review - this means that payment has failed automatically, or that fraud might be suspected
  • Pending payment - this is where payment has failed and we are awaiting an alternative method of payment from you
 

Step 4

If you have not received your order within 2 days of the status showing 'Dispatched' - then contact your local post office or the courier concerned
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